BIG TECH SPENDING
With customer convenience and safety cited as motivating factors, about half of fine-dining, full-service, fast-casual and coffee/snack operators indicated that they’ve brought on board additional technology since the pandemic began, according to the National Restaurant Association’s 2021 State of the Restaurant Industry Report. Mobile payments, online and app ordering, and delivery management are among the resources that, according to the NRA, have gone from nice to have to need to have.